Update: Reports Facebook posts

We have received confirmation from Facebook that the issue concerning data collection / display for Facebook posts has now been resolved.
Fix

Reports: Facebook posts

We have identified an issue with the Facebook API which is disrupting data presentation with Facebook posts. Our developers are aware of this issue and are prioritising a fix for this by working with Facebook developers. Unfortunately we’re
Maintenance

Update: Microsoft 365 Business users

We understand Microsoft has cleared the quarantine and is routing emails appropriately. However, there have been reports that emails still aren't being released. Businesses that use Outlook to manage their email domains have noted that they
Fix

Microsoft 365 Business users

It has come to our attention that users of Microsoft 365 Business Outlook feature may experience issues receiving notifications from Ace Media. This includes:- New registrant confirmation emails- Report upload email notifications- Generate
Maintenance

Reports - Instagram Reels

Our reports tool can now handle Instagram Reels. Simply apply the Instagram Reel link to the online coverage field and Ace Media will deliver an embed of the Reel alongside associated engagement data.
New
Enhancement

Reports - YouTube data

In order to comply with the YouTube API Terms & Conditions we have altered the manner in which we process and interpret the data YouTube provides. Data Ace Media will continue to collect and provide YouTube data including: Username Video
Fix