Interactive Guides

To help improve the Ace Media customer experience, we’ve introduced NEW interactive guides which can assist with onboarding, troubleshooting and FAQs. Our onboarding guides provide a step-by-step approach; introducing functionality at your
New
Enhancement

Reports: Analysis

We’ve improved the layout, data display and added extra interactivity to the report Analysis What’s changed? Headline data: Greater emphasis has been placed on the headline data Introduction of both the Reach and Impact data for those
Enhancement

Reports: Facebook Watch

Our reports tool can now handle Facebook Watch. Simply paste the Facebook Watch link into the online coverage field and Ace Media will deliver an embed of the video alongside associated engagement data.
New
Enhancement

Reports: Facebook posts

We have identified an issue with the Facebook API which is disrupting data presentation with Facebook posts. Our developers are aware of this issue and are prioritising a fix for this by working with Facebook developers. Unfortunately we’re
Maintenance

Payment method

Add new payment cards Select a default payment card Delete payment cards
Enhancement

Microsoft 365 Business users

It has come to our attention that users of Microsoft 365 Business Outlook feature may experience issues receiving notifications from Ace Media. This includes:- New registrant confirmation emails- Report upload email notifications- Generate
Maintenance

Reports - Instagram Reels

Our reports tool can now handle Instagram Reels. Simply apply the Instagram Reel link to the online coverage field and Ace Media will deliver an embed of the Reel alongside associated engagement data.
New
Enhancement