Interactive Guides

To help improve the Ace Media customer experience, we’ve introduced NEW interactive guides which can assist with onboarding, troubleshooting and FAQs. Our onboarding guides provide a step-by-step approach; introducing functionality at your
New
Enhancement

Reports: Analysis

We’ve improved the layout, data display and added extra interactivity to the report Analysis What’s changed? Headline data: Greater emphasis has been placed on the headline data Introduction of both the Reach and Impact data for those
Enhancement

Reports: Facebook Watch

Our reports tool can now handle Facebook Watch. Simply paste the Facebook Watch link into the online coverage field and Ace Media will deliver an embed of the video alongside associated engagement data.
New
Enhancement

Update: Reports Facebook posts

We have received confirmation from Facebook that the issue concerning data collection / display for Facebook posts has now been resolved.
Fix

Payment method

Add new payment cards Select a default payment card Delete payment cards
Enhancement

Update: Microsoft 365 Business users

We understand Microsoft has cleared the quarantine and is routing emails appropriately. However, there have been reports that emails still aren't being released. Businesses that use Outlook to manage their email domains have noted that they
Fix

Reports - Instagram Reels

Our reports tool can now handle Instagram Reels. Simply apply the Instagram Reel link to the online coverage field and Ace Media will deliver an embed of the Reel alongside associated engagement data.
New
Enhancement

Reports - YouTube data

In order to comply with the YouTube API Terms & Conditions we have altered the manner in which we process and interpret the data YouTube provides. Data Ace Media will continue to collect and provide YouTube data including: Username Video
Fix