Account: Client Delete

We’ve deployed functionality that enables account administrators to delete clients that are no longer required. Please refer to the following help article which explains how to perform a client delete: Managing your clients
New
Enhancement

Reports: International Media Outlets

Our offline media database has grown by over 40,000 media titles serving US, Canada and France. Each offline media outlet is individually categorised by country. Look out for the flag icon that appears alongside the title to determine the
New
Enhancement

Reports & Press releases: Asset ordering

Need your assets to appear in a specific order, Ace Media has you covered. Manually reorder coverage clippings and press release assets using a simple drag and drop mechanism. Coverage clippings Press releases
New
Enhancement

Interactive Guides

To help improve the Ace Media customer experience, we’ve introduced NEW interactive guides which can assist with onboarding, troubleshooting and FAQs. Our onboarding guides provide a step-by-step approach; introducing functionality at your
New
Enhancement

Reports: Facebook Watch

Our reports tool can now handle Facebook Watch. Simply paste the Facebook Watch link into the online coverage field and Ace Media will deliver an embed of the video alongside associated engagement data.
New
Enhancement

Update: Reports Facebook posts

We have received confirmation from Facebook that the issue concerning data collection / display for Facebook posts has now been resolved.
Fix

Update: Microsoft 365 Business users

We understand Microsoft has cleared the quarantine and is routing emails appropriately. However, there have been reports that emails still aren't being released. Businesses that use Outlook to manage their email domains have noted that they
Fix

Reports - Instagram Reels

Our reports tool can now handle Instagram Reels. Simply apply the Instagram Reel link to the online coverage field and Ace Media will deliver an embed of the Reel alongside associated engagement data.
New
Enhancement

Reports - YouTube data

In order to comply with the YouTube API Terms & Conditions we have altered the manner in which we process and interpret the data YouTube provides. Data Ace Media will continue to collect and provide YouTube data including: Username Video
Fix