Reports: Smart media classification

We’re delighted to introduce smart media classification, which offers a more robust and streamlined approach to handling multiple media types and measurement metrics. Smart media classification automates, refines and enhances the
New
Enhancement
Announcement

Reports: Twitter data update

Further to our notice published on 08 Feb ‘23, we have received a further update by email today (14 April) that our API has now been disabled. Due to a lack of contact and information from Twitter, we have been unable to determine the best
Announcement

Pitch Pack: Google Analytics

It has come to our attention that Google’s proposed move away from Universal Google Analytics and imposed switch-over to Google Analytics 4 (GA4) from March ‘23 will impact the data we are able to collect and display on Pitch Pack. In
Announcement

Reports: Twitter data

On 02 Feb ‘23, Twitter announced that they will no longer support V1.1 and V2 of their API. We expect the API to be disabled on 09 Feb ‘23 [UPDATE: an extension has been applied until 13 Feb ‘23]. Unfortunately, the alternative options
Announcement

Reports: Online Data

Over the coming months you may notice some changes to the data that we display for online media. This has come about as we make alterations to our existing algorithm in preparation for our move away from Alexa web rankings (a service which
Announcement

NEW Customisation

New
Announcement
Our latest enhancement offers users greater customisation of their Ace Media content. Tools included within this update: Reports Press releases Lookbooks Newsroom Learn more

Update: Reports Facebook posts

We have received confirmation from Facebook that the issue concerning data collection / display for Facebook posts has now been resolved.
Fix

Reports: Facebook posts

We have identified an issue with the Facebook API which is disrupting data presentation with Facebook posts. Our developers are aware of this issue and are prioritising a fix for this by working with Facebook developers. Unfortunately we’re
Maintenance

Update: Microsoft 365 Business users

We understand Microsoft has cleared the quarantine and is routing emails appropriately. However, there have been reports that emails still aren't being released. Businesses that use Outlook to manage their email domains have noted that they
Fix