Your account: Logos

2023-06-29T08:40:59.628Z

We have successfully resolved an issue pertaining to logo rendering and scaling, resulting in enhanced logo appearance in specific areas throughout the Ace Media suite.

Notably, we have made improvements to how logos are displayed in the dropdown client menu and when viewing clients through Your account. As a result, favicons are now prominently showcased, providing a more visually appealing and consistent user experience.

These updates ensure that logos are presented accurately and aesthetically, reinforcing brand identity and creating a cohesive visual representation across the suite.

Update: Reports Facebook posts

2021-06-14T15:37:05.886Z

We have received confirmation from Facebook that the issue concerning data collection / display for Facebook posts has now been resolved.

Update: Microsoft 365 Business users

2021-05-12T13:57:00Z

We understand Microsoft has cleared the quarantine and is routing emails appropriately.

However, there have been reports that emails still aren't being released. Businesses that use Outlook to manage their email domains have noted that they have had to manually release emails from quarantine on their own: https://twitter.com/MSFT365Status/status/1391885462722121732

Reports - YouTube data

2021-04-30T19:30:00Z

In order to comply with the YouTube API Terms & Conditions we have altered the manner in which we process and interpret the data YouTube provides.

Data
Ace Media will continue to collect and provide YouTube data including:

Username
Video title
Publish date
Caption
YouTube subscribers
YouTube comments
YouTube likes
YouTube views

Data processing
YouTube subscribers will no longer contribute to the headline 'Reach' data displayed on the 'Analysis' page.

You may input a reach figure manually utilising the data we deliver. This help article explains how to do this: Entering reach data

Data updates
Your YouTube post and data will also now refresh every 30-days.